FAQ & Support

Frequently asked questions regarding the Brush Packs:

What do I need to use the brushes?

The brushes packs are mainly available for Procreate at the moment. Therefor you would need to use an iPad with Procreate or an iPhone with Procreate Pocket.
I do offer certain Brush Packs for Affinity Designer, which is available for iOS and Windows!

I have not recieved an email. What now?

Please reach out to me via email (Info[@]snoozeone.com). I will investigate and send the email out manually. In most cases there is a typo in the email address.

Do the brushes work on non ios devices?

I offer Brush Packs for different Programs. At the moment mainly for Procreate which is only available for iOS, but I do offer Brush Packs for Affinity Designer as well. Affinity Designer can be used on iOS and Windows.

Do you offer a refund on Brush Packs?

I general you agree to skip the 14 days cancellation period during the check out, since you cannot really return digital goods.
However, should you be unsatisfied at all or are not able to use the brushes due to technological issues, please reach out to me (Info[@]snoozeone.com) and we find a solution.

How can I install the brushes?

For a guide on how to install the brushes, install the color swatches or import the backgrounds please check the detailed guide here.

I lost all my brushes. What can I do? (due an update, a new ipad, a lost ipad…)

I am sorry to hear you lost all your brushes! If you should not have an account and are not able to find the email with the download link, please reach out to me via email (Info[@]snoozeone.com) and I will make sure you get a new download link for your packs.

Can I use the brushes for commercial projects?

For an guide on how to install the brushes, install the color swatches or import the backgrounds please check the detailed guide here.

How can I get updates for the brushes?

If you bought the brushes already you do not need to buy them again.
If you got them from my website, you could use the same download link in your email or account to download the updated files.

If you got the brushes before November 2021, you download link is no longer valid. You will receive an email with a download link when the update is released.

If you got the brushes from CreativeMarket.com or DesignCuts.com the update will available there as well and you can download the files over there.

Outline Pack: My brushes don’t have an outline or only show the same colors. What now?

You most probably need to adjust your colors. You will find a detailed explanation in the Brush Pack Manual that came with the download. You can also watch the YouTube video on this.

If this does not solve your problem you need to check your Procreate Version. The brushes are using features which came with the Procreate 5 update. Go to your gallery and tap on the Procreate Logo to check your version and if you would need to update your program.

If this does not work check in the “Actions” Tab in the Procreate Menu (Wrench Icon). Make sure the “Dynamic brush scaling” is turned on!

3D Pack: My brushes don’t look 3D and have an outline. What now?

Please check the “Actions” Tab in the Procreate Menu (Wrench Icon). Make sure the “Dynamic brush scaling” is turned on!

3D Pack: I am a lefthander and the shapes are all rotated

I added a lefty version to the pack (update 09.03.) You are able to download the update via the same download link you already recieved.

My brushes do not look like in your graphics! What now?

In rare cases some brushes are not installed properly or do not work properly on your specific set-up. Unfortunately, this is out of my range, and you would need to get in contact with the Procreate Support directly and provide your iOS-Version, Procreate Version, and the styles you are using.

I am not aware of such cases for Affinity Designer. Should you experience any troubles with the Affinity Designer brushes please reach out to me via Info[@]snoozeone.com.
Should the brushes seem to lag or building up slowly adjust your graphic settings or turn down the brush size.


Do you still have a question?
Reach out to me and I am happy to help!

To help you out quick and to understand your situation please describe your problem as detailed as possible.

In case you are having technical problems: Tablet, Procreate Version, Apple Pencil Version, iOS version ...